Swiss Biotechnology Company

The company sought to implement secure GenAI solutions, beginning with an HR-focused Retrieval-Augmented Generation (RAG) system

Challenge

• A non-tech company with small AI experience sought to initiate digital transformation
• The lack of an internal AI-powered chatbot led employees to use public platforms like OpenAI’s ChatGPT, raising data protection concerns
• The company aimed to implement secure GenAI solutions, starting with an HR-focused Retrieval-Augmented Generation (RAG) system, but lacked the necessary infrastructure and expertise

Solution

• A secure, internal Chat GPT-like application, with HR assistant with access to policy documents; made possible by our GenAI Accelerator
• Improved multilingual search and document retrieval capabilities
• Personalized prompt libraries for individual employees
• Customized front-end aligned with the client’s branding
• Robust DevOps and deployment pipelines

Business Impact

• Global ChatGPT-like tool for all employees, improving productivity and innovation
• Improved HR query resolution through the AI-powered assistant
• Enhanced data security by providing a controlled, internal AI environment
• A scalable AI infrastructure, facilitating easy addition of future use cases
• Business user’s satisfaction and efficiency through personalized AI interactions