Financial institution

Automated Customer-Risk Assessment (CRA) solution with improved number of risk-factors and auditable process with an intelligent due diligence workflows

Challenge

• Financial institution needed to meet increasingly stringent regulatory compliance requirements
  Manual customer risk assessment processes were resource-intensive
• Risk evaluation documentation was difficult to track and audit
• Regulatory penalties and reputational damage potentially poses serious business risks

Solution

• Developed custom Foundry module for systematic customer risk assessment
• Interactive due diligence module enabling compliance officers to efficiently review, modify, and verify customer risk profiles
• Implemented intelligent scheduling system to automatically flag accounts requiring periodic review based on risk level
• Integrated solution with existing customer management systems

Business Impact

• 97% improvement in customer quality ratings during audits
• Reduced manual compliance review time
• Automated scheduling eliminated missed verification deadlines, reducing regulatory exposure