Swiss Telemedicine Provider

Enhance patient care quality and improve patient satisfaction by recognizing medically-important information.

Challenge

• Physicians spend a lot of time documenting the medical consultation content and spend more time on administrative tasks than consulting patients
• Data was lacking quality since everything related to medical consultations was coming via manual input and thus no standards for data quality were followed
• Patient satisfaction was dropping (lower NPS)

Solution

• Speech-to-Text solution in German has been developed
• Appropriate information is automatically detected and populated in the right fields using AI components (e.g. medical entity recognition)
• Provided a medical consultation summarizer API using Azure OpenAI services that condenses the content of the medical interview, while maintaining key information.

Business Impact

• Physicians focus on consulting patients than performing administrative tasks
• Data quality improved significantly since data comes standardised out of AI components
• Patient satisfaction increases since they feel that they are heard more and treated better