Global MedTech Manufacturer

Improved information accessibility by implementing an AI-powered conversational interface that retrieves documents from SharePoint repositories

Challenge

• Optical, mechanical, electrical and other R&D engineers use old knowledge bases to consult past product designs (failure events & technical designs) to help them make better design decisions. 
• Databases are old systems covering a wide range of topics (from optics to product features to development documentation), where information is hard to find and extract

Solution

• Single application gathering R&D knowledge from 350k documents scattered across Japanese systems 
• Provides seamless access via natural language for engineers and researchers to critical product and research documents, accelerating innovation and collaboration

Business Impact

• Estimated productivity gains of 1.5M USD per year from research time saved
• Triggered decommission of old Lotus Notes database, saving the organization 100’000s USD a year in license costs