Swiss Insurance

A solution based on Azure Open AI & Cognitive Search allowing users to easily understand thousands of risk documents and policies with human-like answers 

Challenge

• With thousands of internal and external risk policy documents staying up to date and understanding which policies apply to which scenarios is challenging 
• These insights were spread across multiple sources including PDF’s, Wiki’s, Sharepoint, Excel and others 

Solution

• Information relevant to a user question are identified and retrieved using Azure Cognitive Search.
• The retrieved articles are fed to Azure OpenAI services. The output consists of a summary with references to documents used in the answer.
• The scope of the retrieved documents and the chatbot responses is limited to the customers internal documents.

Business Impact

• Speeding up information retrieval and summarizing key insights from a large amount of structured and unstructured data
• On client demand, information can be extended to other public sources or increase the  internal sources of a company’s data